All cases
Enterprise AI / CRM·Year: 2024
Pega
Pega Customer Service — operator workspace modules
F500
Clients
Real-time
SLA
Low-code
Hybrid
Stack
ReactNode.jsC#Pega PlatformTypeScript
Challenge
Complex role model, real-time SLAs, integrations with legacy systems via a low-code layer.
Approach
React SPA modules + Node.js API layer + C# back-end services. Pega low-code blended with custom UI.
Outcome
Modules shipped to F500 clients across banking, insurance, and telecom.