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Pega

Enterprise AI / CRM2024React / Node.js / C#

Pega Customer Service — operator workspace modules

Clients

§ 01The problem

Complex role model, real-time SLAs, integrations with legacy systems via a low-code layer.

§ 02The approach

React SPA modules + Node.js API layer + C# back-end services. Pega low-code blended with custom UI.

Stack

React · Node.js · C# · Pega Platform · TypeScript

§ 03The result

Real-time

SLA

Low-code

Hybrid

Modules shipped to F500 clients across banking, insurance, and telecom.